Summit Growth Academy
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Delivery & Access Policy

Delivery & Access Policy

At [Company Name], everything available through Summit Growth Academy is delivered digitally. We do not ship physical products, printed materials or study supplies. This policy explains how credits are added to your account, how e-learning materials reach you, and how long you can access them.

Please read this first: the three facts that matter most

  • Email confirmation. Once your payment is confirmed, the e-learning access details and materials are sent to the email address you provided at checkout
  • Timing. Emails are typically delivered within a few minutes. In some cases it may take up to 24 hours because of system delays
  • Access period. E-learning materials remain accessible for 2 weeks from the date the email is sent. After this window, access expires automatically

1. Digital Delivery

  • All e-learning materials are digital, and nothing is shipped physically
  • Materials are read and studied at your own pace, so there is nothing to attend and no live teaching
  • No printed study materials are mailed, and no physical items form part of a purchase

2. E-Learning Material Access & Delivery Process

These are the rules that govern every purchase made on this website.

  • Email confirmation: once payment is confirmed, the e-learning access details and materials are sent to the email address provided at checkout
  • Timing: emails are typically delivered within a few minutes. In some cases it may take up to 24 hours because of system delays
  • Access period: e-learning materials remain accessible for 2 weeks from the date the email is sent. After this window, access expires automatically

The same three facts are repeated in our Terms & Conditions, in the FAQ, at checkout and on your order confirmation, so that nothing about delivery or access comes as a surprise.

3. Delivery of Credits

Credits are the digital units you spend to unlock a level of an e-learning material.

  • Purchased credits are added to your account once your payment is confirmed
  • Bonus credits awarded with a credit package are added at the same time, where the package includes them
  • Your current credit balance is shown in your account
  • Some payments need extra verification by the payment provider or your bank, which can delay the credits appearing
  • If your credits have not appeared within 24 hours, contact us at [Company Email]

4. Where to Find Your E-Learning Materials

  • The access email sent to the address you gave at checkout is the main delivery, so please check that inbox first
  • Check the spam or junk folder of that address as well, because automated emails are sometimes filtered
  • Unlocked materials also appear in your account, under My E-Learning Materials on your dashboard
  • Access is tied to the account used for the purchase and to the email address entered at checkout

5. Access Requirements

To receive and open your materials without trouble, you need:

  • A registered account on this website
  • Access to the email address used at checkout
  • A stable internet connection
  • A supported, up-to-date web browser on a desktop computer, laptop, tablet or mobile device
  • Cookies and JavaScript enabled where the website requires them

[Company Name] is not responsible for delivery problems caused by unsupported devices, outdated software, full mailboxes, email filters or connection issues outside our control.

6. If the Email or Access Does Not Arrive

Please work through these steps in order:

  • Check that your payment was completed
  • Check the spam or junk folder of the email address used at checkout
  • Check that the email address entered at checkout was correct
  • Allow up to 24 hours from payment, as explained above
  • Sign out and back in, and refresh your dashboard
  • Contact support with your order number if the material still has not arrived

Email: [Company Email]

7. Access Period and Expiry

  • Access lasts 2 weeks from the date the access email is sent, then ends automatically
  • The 2 weeks run from the date that email is sent, not from the date of payment, the date you open the email or the date you start reading
  • No action is needed to end it, and no reminder is promised before it ends
  • The expiry is stated before purchase as well, on the material page and at checkout
  • If you want access again after the period has ended, you can buy the material again

8. Account Responsibility

  • You are responsible for keeping your account information accurate and up to date
  • Access is provided only to the registered account holder
  • Sharing your login details may lead to access being restricted under our Terms & Conditions

9. Policy Updates

[Company Name] may update this policy from time to time to reflect changes in our services or operations. Any updated version takes effect once it is published on the website.

10. Contact Information

[Company Name]
[Company Address]
[Company Email]
[Company Phone]